Responsibility of Filasol

Customer satisfaction is one of the most important aspects of

Filasol!

During our work, we pay special attention to conscientious, accurate, attentive management, communication and service.

Murphy’s law…

Of course, there is always a risk of making a mistake in a technical service, but even objective reasons may cause problems. 1. Filasol's responsibility covers the complete and undamaged transportation of the packages, except the scratches caused by normal movement of packages during the transporting, against which the Sender is obliged to protect it with safe packaging. The Customer has the opportunity to protect his shipment by providing insurance, until 200 EUR/client for free, above the price specified in the price list. The insurance covers the following damages, up to the limit, from the date of pick-up to date of delivery, EXCEPT the both process of bringing out the packages to the car at departure address and take away them at the destination address: - package loss, missing part of a package - damages (except the scratches caused by normal movement of packages during the transporting, against which the Sender is obliged to protect it with safe packaging) Compensation can be claimed if the problem was fixed by the addressee upon receipt and the value of the damage was verified by invoice. The maximum amount of compensation is equal to the lesser value of the insurance-  and proven damage value. If the Addressee has received the shipment, it has been certified by its signature, Filasol's liability for damages will cease fully from this moment, above the package, the Addressee already has, moves, stores and uses it. 2. We are responsible for scheduled departures and arrivals in such a way that, for a maximum of 72 hours of sliding is not meant that the service is delayed. 3. We are responsible for taking the ordered, paid and confirmed shipments to the requested car and dispatch them to the requested address. 4. We are responsible for attempting contact with the Sender and the Addressee during the period and on the phone number requested, unless the Customer has requested the meeting to reach the terminal. 5. We are responsible for providing special treatment options for the packages if you pre-ordered it by form (!) 6. We are responsible for availability of our car, on the FilaPoints, during the package management period announced at the terminal. We have been fulfilling our obligations for the last few years. However, if you find any errors in our work, please send your complaint to this email address:
INTERNATIONAL TRANSPORT SERVICE TRANSPORTING OF SMALL AND LARGE PACKAGES, PETS
Since 2011…
OTHERS: RESPONSIBILITY, COMPLAINT
THE CLIENT’S RESPONSIBILITY  The Sender and the Recipient are responsible for receiving our incoming phone (except meeting at terminal). The Sender is responsible for the proper, safe packaging and marking.The shipment is not possible to be more, bigger or heavierthan the ordered one. Sender and Addressee are responsible for bringing out, taking in the packagesas Customer ordered it by selecting a transport mode.The Customer is responsible for paying the costs within the deadline and for accurate  information of the Sender and the Recipient. COMPENSATION  The compensation is based on the specified value you given by filling the order form, soit is maximizing its value. However, the actual compensation can not be more than the proportional (!) amount  justified on the invoice,even if it is lower than the value given on the form.
responsibilities, complaint, troubles in transport, satisfaction of client, failed transporting, problems of transport, how to complain, wrong execution
MAY 10: THESEVENTH BIRTHDAY OF THE NOLASOL/FILASOL

Responsibility of Filasol

Customer satisfaction is one of the most

important aspects of Filasol!

During our work, we pay special attention to conscientious, accurate, attentive management, communication and service.

Murphy’s law…

Of course, there is always a risk of making a mistake in a technical service, but even objective reasons may cause problems. 1. Filasol's responsibility covers the complete and undamaged transportation of the packages, except the scratches caused by normal movement of packages during the transporting, against which the Sender is obliged to protect it with safe packaging. The Customer has the opportunity to protect his shipment by providing insurance, until 200 EUR/client for free, above the price specified in the price list. The insurance covers the following damages, up to the limit, from the date of pick-up to date of delivery, EXCEPT the both process of bringing out the packages to the car at departure address and take away them at the destination address: - package loss, missing part of a package - damages (except the scratches caused by normal movement of packages during the transporting, against which the Sender is obliged to protect it with safe packaging) Compensation can be claimed if the problem was fixed by the addressee upon receipt and the value of the damage was verified by invoice. The maximum amount of compensation is equal to the lesser value of the insurance-  and proven damage value. If the Addressee has received the shipment, it has been certified by its signature, Filasol's liability for damages will cease fully from this moment, above the package, the Addressee already has, moves, stores and uses it. 2. We are responsible for scheduled departures and arrivals in such a way that, for a maximum of 72 hours of sliding is not meant that the service is delayed. 3. We are responsible for taking the ordered, paid and confirmed shipments to the requested car and dispatch them to the requested address. 4. We are responsible for attempting contact with the Sender and the Addressee during the period and on the phone number requested, unless the Customer has requested the meeting to reach the terminal. 5. We are responsible for providing special treatment options for the packages if you pre-ordered it by form (!) 6. We are responsible for availability of our car, on the FilaPoints, during the package management period announced at the terminal. We have been fulfilling our obligations for the last few years. However, if you find any errors in our work, please send your complaint to this email address:
INTERNATIONAL TRANSPORT SERVICE TRANSPORTING OF SMALL AND LARGE PACKAGES, PETS
Since 2011…
RESPONSIBILITY, COMPLAINT
THE CLIENT’S RESPONSIBILITY  The Sender and the Recipient are responsible for receiving our incoming phone (except meeting at terminal). The Sender is responsible for the proper, safe packaging and marking.The shipment is not possible to be more, bigger or heavierthan the ordered one. Sender and Addressee are responsible for bringing out, taking in the packagesas Customer ordered it by selecting a transport mode.The Customer is responsible for paying the costs within the deadline and for accurate  information of the Sender and the Recipient. COMPENSATION  The compensation is based on the specified value you given by filling the order form, soit is maximizing its value. However, the actual compensation can not be more than the proportional (!) amount  justified on the invoice,even if it is lower than the value given on the form.
responsibilities, complaint, troubles in transport, satisfaction of client, failed transporting, problems of transport, how to complain, wrong execution
MAY 10: THESEVENTH BIRTHDAY OF THE NOLASOL/FILASOL