warranty, liability, damage, package shortage, loss, scratch, leaked shipment, shipping guarantee, liability, insurance, high value shipment

LIABILITY, WARRANTY

RESPONSIBILITIES OF THE CARRIER AND THE CLIENT INSURANCE, VALUABLE SHIPMENTS, DAMAGE, SHORTAGE

RESPONSIBILITIES OF THE CLIENT The following are not covered by responsibility of the provider (Filasol)! FILLING THE FORM CORRECTLY: It is the Customer's responsibility to provide the exact details of the order… If the delivery fails due to incorrect data (address, telephone number, package data, etc.), all financial consequences shall be borne by the Customer. All the data of the order can be checked on the Prepayment Request - the data modification (correction, change) can be solved by a simple email: AVAILABILITY: The period of arrival of our car at the address (or Base) is included in the Transporting Ticket… a.) In case of meeting in Client's address, we will call the Sender / Recipient by phone before our arrival. If the call is unsuccessful, Filasol is NOT obliged to go to that address and in that case the transporting will fail due to the Customer's fault (full financial responsibility is his). If the picking up fails and it is not possible to repeat it (with applying a surcharge), the delivery will fail and the entire paid amount will be lost. If arrival fails, Filasol will deliver the standard shipment to the final base, store it at the Customer's expense and give it out locally for a fee or re-deliver it to the address in case of a new order. In the case of a live animal, the pet will be delivered to a shelter, and in the case of a package to be cooled, it will be destroyed. b.) In case of package handling ordered at the base, we do not send a personal notice, we are waiting for the customer in the period indicated on the Transporting Ticket. If Client does not appear, we proceed as described in a.). OVERWEIGHT, OVERSIZE: If the shipment to be sent is heavier, larger or more than pre-ordered… - the driver MUST refuse to pick up an oversized or overweight consignment if a.) there is not enough free cargo capacity b.) if the Sender refuses to pay the surcharge In such a case, the performance will fail due to the fault of the Customer (the Customer has the full responsibility). PACKAGING: Secure packaging of the consignment is the responsibility and obligation of the Sender… a.) if the packaging does not protect against scratches and abrasions due to natural movements and contacts on the road b.) if the delivery of a delicate (fragile, liquid, etc.) package has been ordered without the need for the necessary special handling and is therefore damaged (broken, leaked, disintegrated, etc.) c.) if the consignment is damaged or contaminated due to improper packaging d.) if the consignment causes damage to another consignment due to improper packaging e.) if the transported pet has a passport, chip, registration, official permit, etc. faulty, incomplete f.) if, in the case of a product to be refrigerated / frozen, the corresponding package handling is not requested, the Customer shall be fully liable for all damages incurred PAYMENT: Payment of the freight is obligatory in all cases by the deadline and in the manner indicated on the Prepayment Request… If the total amount is not received by Filasol by the deadline and the Customer cannot prove its payment according to the prepayment request in any other way, Filasol is entitled to cancel the order and sell the freed capacity to another customer. RESPONSIBILITIES OF FILASOL The following is the responsibility of the provider (Filasol) PACKAGE DAMAGE, LACK OF ITEMS: In case of picking up properly ordered and packaged, undamaged (or documented) shipments… If the consignment is damaged or incomplete upon delivery, Filasol will be liable for damages up to the value of the official invoices of damaged items AND up to EUR 200 maximal value, OR (if exists as requested optional service) up to value of increased insurance. TIMETABLE: Delay of departure and arrival times of published (by timetable) courier cars, or in case of cancelled departure… I. For Spanish courier lines (1A, 1B): a.) In view of the lifelike obstruction during road transport (traffic, weather, etc.), the carrier is not liable for damages up to a delay of up to 120 hours (5 days), but must take care both keeping fresh all of products that are "to be cooled" or "to be frozen" and take care of pets (free of charge) b.) In the event of a delay of more than 5 days but not more than 8 days, Filasol is obliged to credit 50% of the freight rates already paid to all Customers, as reducing fees of a subsequent order. c.) In the event of a delay of more than 8 days but not more than 15 days, Filasol must offer: - full reimbursement of freight charges for transport tasks that not yet started - reimbursement of 50% of freight charges for transport tasks that already started (shipments in the car) - 100% crediting of freight charges for all orders during a subsequent transport task (only if not requiring a money refund) d.) In the event of a delay of more than 15 days, Filasol is obliged to offer a 100% refund of the freight paid and the free completion of the freight tasks already started. e.) If Filasol cancels a departure of a courier car, 100% of the total freight paid will be refunded and 33% of the freight paid will be credited to a subsequent order from that Customer. II. For scandinavian courier lines (2A, 2B): a.) Filasol is entitled to cancel the departure no later than 7 calendar days before the announced departure date and in this case is obliged to refund 100% of the freight paid b.) In case of delay, or cancellation within 7 days, proceed will be as written in I / a-d