guarantee, responsibility, warranty, filasol’s obligations, customer’s responsibilities, money refund, damaged package, missing item, spoiled food, breakage, insurance
WARRANTY
RESPONSIBILITIES OF THE CARRIER AND THE PRINCIPAL
INSURANCE, VALUABLE SHIPMENTS, DAMAGE, SHORTAGE
CUSTOMER'S OBLIGATIONS AND RESPONSIBILITIES:
1 .: ACCURATE, PRECISE COMPLETION OF THE ORDER FORM
2 .: COMPLETE PAYMENT OF THE FEE BY THE DEADLINE AS INDICATED IN THE PREPAYMENT REQUEST
3 .: TELEPHONE CONTACT OF THE SENDER OR ADDRESSEE BEFORE OUR ARRIVAL AT THEIR ADDRESS
4 .: ACCURATE APPEARANCE IN CASE OF PICK-UP OR DELIVERY AT A FILASOL BASE
5: KEEPING THE ORDERED SIZE AND WEIGHT OF SHIPMENTS, WITHOUT EXCEEDING
6 .: PROPER PACKAGING, COVERING OF THE ITEM TO PROTECT IT AGAINST SCRATCH THAT
CAUSED BY NATURAL PACKAGING MOVEMENTS OR TOUCHES BY OTHER ITEMS DURING THE TRIP,
PROTECTION AGAINST CONTAMINATION OF ITSELF OR OTHER PACKAGES ETC.
7 .: ORDERING THE NECESSARY SPECIAL TREATMENTS (eg SENSITIVE OR NOT TURNABLE ETC.)
8 .: FOR PET TRANSPORT: HANDING OVER THE MANDATORY EQUIPMENT, DOCUMENTS ETC.
9 .: IF THE SPECIAL HANDLING (MOVING ITEMS MANUALLY) IS NOT REQUESTED BY THE CLIENT,
THE SENDER HAS TO BRING ALL PACKAGES TO THE CAR AND THE ADDRESSEE HAS TO TAKE
AWAY THEM FROM THE CAR (INDEPENDENTLY OF ORDERED SPECIAL SERVICES, THE CLIENT HAS TO
MOVE MANUALLY ALL ITEMS OVER 15 kg AND ALL OF MOTORBIKES.)
In the event of non-fulfillment or inaccurate fulfillment of any of the above obligations,
Filasol will not provide the service and can refuse the pick-up and the Customer cannot reclaim the paid fee!
OBLIGATIONS AND RESPONSIBILITIES OF FILASOL
The fee is automatically includes an insurance with a nominal value of EUR 200 per
order (not per item!), free of charge.
The nominal value of the insurance can be increased at an additional cost (see the Price List)
Item shortage
Filasol will reimburse you for the amount of the damage confirmed by the invoice, up
to the nominal value of the insurance.
Damage
Filasol will reimburse you for the amount of the damage confirmed by the invoice, up
to the nominal value of the insurance, with the following addition:
The nominal value of the insurance shall be deemed to be zero if the damage is due
to improper packaging, or due to a necessary special package handling if is unordered by client,
or if the damage is caused by abrasion due to natural package movements on the way.
Spoiled food
Filasol will reimburse you for the amount of the damage confirmed by the invoice, up
to the nominal value of the insurance, only if the special package handling “Refrigerated”
or “Frozen” is pre-ordered (by Client) to the spoiled food.
Missing to order the special handling will result in termination of liability!
Delay
In case of delayed departure of scheduled transport, Filasol has to be refund the
following part of the fee:
Delay is 4 days max.: 0 %
In case of a delay of 5-7 days: 50 % (must also complete the transportation)
In case of a delay of 8 or more days: 100 % (+ must also complete the transportation)
If Filasol cancels the departure, the portion of the fee to be refunded will be as follows:
Pre-announced delay, 5 days min. before planned departure day: 100 %
Pre-announced delay, 0-4 days before planned departure day: 125 %
Canceling after scheduled departure day: 150 %
!
IMPORTANT!
AFTER DELIVERY OF PACKAGES AND SIGNATURE OF THE RECIPIENT OF RECOGNITION
OUR LIABILITY FOR INSURANCE IS DISCONTINUED AS THE ITEMS ARE NO LONGER UNDER OUR
SUPERVISION, FROM THIS MOMENT.
THEREFORE, IN ANY CASE, PLEASE CHECK THE INCOMING PACKAGES CAREFULLY AND BEFORE
RECEIVING IT, WRITE YOUR COMPLAINT ONTO THE SIGNATURE FORM !
WE CANNOT ACCEPT SUBSEQUENT COMPLAINTS!
guarantee, responsibility, warranty, filasol’s obligations, customer’s responsibilities,
money refund, damaged package, missing item, spoiled food, breakage, insurance
WARRANTY
RESPONSIBILITIES OF THE CARRIER AND THE PRINCIPAL
INSURANCE, VALUABLE SHIPMENTS, DAMAGE, SHORTAGE
CUSTOMER'S OBLIGATIONS AND RESPONSIBILITIES:
1 .: ACCURATE, PRECISE COMPLETION OF THE ORDER FORM
2 .: COMPLETE PAYMENT OF THE FEE BY THE DEADLINE AS
INDICATED IN THE PREPAYMENT REQUEST
3 .: TELEPHONE CONTACT OF THE SENDER OR ADDRESSEE
BEFORE OUR ARRIVAL AT THEIR ADDRESS
4 .: ACCURATE APPEARANCE IN CASE OF PICK-UP OR DELIVERY
AT A FILASOL BASE
5: KEEPING THE ORDERED SIZE AND WEIGHT OF SHIPMENTS,
WITHOUT EXCEEDING
6 .: PROPER PACKAGING, COVERING OF THE ITEM TO PROTECT IT AGAINST
SCRATCH THAT CAUSED BY NATURAL PACKAGING MOVEMENTS OR TOUCHES
BY OTHER ITEMS DURING THE TRIP, PROTECTION AGAINST CONTAMINATION
OF ITSELF OR OTHER PACKAGES ETC.
7 .: ORDERING THE NECESSARY SPECIAL TREATMENTS
(eg SENSITIVE OR NOT TURNABLE ETC.)
8 .: FOR PET TRANSPORT: HANDING OVER THE MANDATORY EQUIPMENT,
DOCUMENTS ETC.
9 .: IF THE SPECIAL HANDLING (MOVING ITEMS MANUALLY) IS NOT REQUESTED
BY THE CLIENT, THE SENDER HAS TO BRING ALL PACKAGES TO THE CAR AND
THE ADDRESSEE HAS TO TAKE AWAY THEM FROM THE CAR (INDEPENDENTLY
OF ORDERED SPECIAL SERVICES, THE CLIENT HAS TO MOVE MANUALLY ALL
ITEMS OVER 15 kg AND ALL OF MOTORBIKES.)
In the event of non-fulfillment or inaccurate fulfillment of any of the above
obligations, Filasol will not provide the service and can refuse the pick-up
and the Customer cannot reclaim the paid fee!
OBLIGATIONS AND RESPONSIBILITIES OF FILASOL
The fee is automatically includes an insurance with a
nominal value of EUR 200 per order (not per item!),
free of charge.
The nominal value of the insurance can be increased at an
additional cost (see the Price List)
Item shortage
Filasol will reimburse you for the amount of the damage confirmed by the
invoice, up to the nominal value of the insurance.
Damage
Filasol will reimburse you for the amount of the
damage confirmed by the invoice, up to the nominal
value of the insurance, with the following addition:
The nominal value of the insurance shall be deemed to be zero if the damage
is due to improper packaging, or due to a necessary special package handling
if is unordered by client, or if the damage is caused by abrasion due to
natural package movements on the way.
Spoiled food
Filasol will reimburse you for the amount of the damage
confirmed by the invoice, up to the nominal value
of the insurance, only if the special package handling
“Refrigerated” or “Frozen” is pre-ordered (by Client)
to the spoiled food.
Missing to order the special handling will result in termination of liability!
Delay
In case of delayed departure of scheduled transport,
Filasol has to be refund the
following part of the fee:
Delay is 4 days max.: 0 %
In case of a delay of 5-7 days: 50 % (must also complete the transportation)
In case of a delay of 8 or more days: 100 %
(+ must also complete the transportation)
If Filasol cancels the departure, the portion of the fee
to be refunded will be as follows:
Pre-announced delay, 5 days min. before planned departure day: 100 %
Pre-announced delay, 0-4 days before planned departure day: 125 %
Canceling after scheduled departure day: 150 %
!
IMPORTANT!
AFTER DELIVERY OF PACKAGES AND
SIGNATURE OF THE RECIPIENT OF
RECOGNITION OUR LIABILITY FOR
INSURANCE IS DISCONTINUED AS THE
ITEMS ARE NO LONGER UNDER OUR
SUPERVISION, FROM THIS MOMENT.
THEREFORE, IN ANY CASE, PLEASE CHECK
THE INCOMING PACKAGES CAREFULLY
AND BEFORE RECEIVING IT, WRITE YOUR
COMPLAINT ONTO THE SIGNATURE FORM !
WE CANNOT ACCEPT SUBSEQUENT COMPLAINTS!
