FILASOL TRANSPORT INTERNATIONAL GROUPAGE AND RELOCATION Since 2011…
guarantee, responsibility, warranty, filasol’s obligations, customer’s responsibilities, money refund, damaged package, missing item, spoiled food, breakage, insurance
WARRANTY
RESPONSIBILITIES OF THE CARRIER AND THE PRINCIPAL INSURANCE, VALUABLE SHIPMENTS, DAMAGE, SHORTAGE
CUSTOMER'S OBLIGATIONS AND RESPONSIBILITIES: 1 .: ACCURATE, PRECISE COMPLETION OF THE ORDER FORM 2 .: COMPLETE PAYMENT OF THE FEE BY THE DEADLINE AS INDICATED IN THE PREPAYMENT REQUEST 3 .: TELEPHONE CONTACT OF THE SENDER OR ADDRESSEE BEFORE OUR ARRIVAL AT THEIR ADDRESS 4 .: ACCURATE APPEARANCE IN CASE OF PICK-UP OR DELIVERY AT A FILASOL BASE 5: KEEPING THE ORDERED SIZE AND WEIGHT OF SHIPMENTS, WITHOUT EXCEEDING 6 .: PROPER PACKAGING, COVERING OF THE ITEM TO PROTECT IT AGAINST SCRATCH THAT CAUSED BY NATURAL PACKAGING MOVEMENTS OR TOUCHES BY OTHER ITEMS DURING THE TRIP, PROTECTION AGAINST CONTAMINATION OF ITSELF OR OTHER PACKAGES ETC. 7 .: ORDERING THE NECESSARY SPECIAL TREATMENTS (eg SENSITIVE OR NOT TURNABLE ETC.) 8 .: FOR PET TRANSPORT: HANDING OVER THE MANDATORY EQUIPMENT, DOCUMENTS ETC. 9 .: IF THE SPECIAL HANDLING (MOVING ITEMS MANUALLY) IS NOT REQUESTED BY THE CLIENT, THE SENDER HAS TO BRING ALL PACKAGES TO THE CAR AND THE ADDRESSEE HAS TO TAKE AWAY THEM FROM THE CAR (INDEPENDENTLY OF ORDERED SPECIAL SERVICES, THE CLIENT HAS TO MOVE MANUALLY ALL ITEMS OVER 15 kg AND ALL OF MOTORBIKES.) In the event of non-fulfillment or inaccurate fulfillment of any of the above obligations, Filasol will not provide the service and can refuse the pick-up and the Customer cannot reclaim the paid fee! OBLIGATIONS AND RESPONSIBILITIES OF FILASOL The fee is automatically includes an insurance with a nominal value of EUR 200 per order (not per item!), free of charge. The nominal value of the insurance can be increased at an additional cost (see the Price List) Item shortage Filasol will reimburse you for the amount of the damage confirmed by the invoice, up to the nominal value of the insurance. Damage Filasol will reimburse you for the amount of the damage confirmed by the invoice, up to the nominal value of the insurance, with the following addition: The nominal value of the insurance shall be deemed to be zero if the damage is due to improper packaging, or due to a necessary special package handling if is unordered by client, or if the damage is caused by abrasion due to natural package movements on the way. Spoiled food Filasol will reimburse you for the amount of the damage confirmed by the invoice, up to the nominal value of the insurance, only if the special package handling “Refrigerated” or “Frozen” is pre-ordered (by Client) to the spoiled food. Missing to order the special handling will result in termination of liability! Delay In case of delayed departure of scheduled transport, Filasol has to be refund the following part of the fee: Delay is 4 days max.: 0 % In case of a delay of 5-7 days: 50 % (must also complete the transportation) In case of a delay of 8 or more days: 100 % (+ must also complete the transportation) If Filasol cancels the departure, the portion of the fee to be refunded will be as follows: Pre-announced delay, 5 days min. before planned departure day: 100 % Pre-announced delay, 0-4 days before planned departure day: 125 % Canceling after scheduled departure day: 150 %
DOOR-TO-DOOR ONLINE TRACKING
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IMPORTANT! AFTER DELIVERY OF PACKAGES AND SIGNATURE OF THE RECIPIENT OF RECOGNITION OUR LIABILITY FOR INSURANCE IS DISCONTINUED AS THE ITEMS ARE NO LONGER UNDER OUR SUPERVISION, FROM THIS MOMENT. THEREFORE, IN ANY CASE, PLEASE CHECK THE INCOMING PACKAGES CAREFULLY AND BEFORE RECEIVING IT, WRITE YOUR COMPLAINT ONTO THE SIGNATURE FORM ! WE CANNOT ACCEPT SUBSEQUENT COMPLAINTS!
guarantee, responsibility, warranty, filasol’s obligations, customer’s responsibilities, money refund, damaged package, missing item, spoiled food, breakage, insurance
WARRANTY
FILASOL TRANSPORT INTERNATIONAL GROUPAGE AND RELOCATION SERVICE                 Since 2011…
RESPONSIBILITIES OF THE CARRIER AND THE PRINCIPAL INSURANCE, VALUABLE SHIPMENTS, DAMAGE, SHORTAGE
CUSTOMER'S OBLIGATIONS AND RESPONSIBILITIES: 1 .: ACCURATE, PRECISE COMPLETION OF THE ORDER FORM 2 .: COMPLETE PAYMENT OF THE FEE BY THE DEADLINE AS INDICATED IN THE PREPAYMENT REQUEST 3 .: TELEPHONE CONTACT OF THE SENDER OR ADDRESSEE BEFORE OUR ARRIVAL AT THEIR ADDRESS 4 .: ACCURATE APPEARANCE IN CASE OF PICK-UP OR DELIVERY AT A FILASOL BASE 5: KEEPING THE ORDERED SIZE AND WEIGHT OF SHIPMENTS, WITHOUT EXCEEDING 6 .: PROPER PACKAGING, COVERING OF THE ITEM TO PROTECT IT AGAINST SCRATCH THAT CAUSED BY NATURAL PACKAGING MOVEMENTS OR TOUCHES BY OTHER ITEMS DURING THE TRIP, PROTECTION AGAINST CONTAMINATION OF ITSELF OR OTHER PACKAGES ETC. 7 .: ORDERING THE NECESSARY SPECIAL TREATMENTS (eg SENSITIVE OR NOT TURNABLE ETC.) 8 .: FOR PET TRANSPORT: HANDING OVER THE MANDATORY EQUIPMENT, DOCUMENTS ETC. 9 .: IF THE SPECIAL HANDLING (MOVING ITEMS MANUALLY) IS NOT REQUESTED BY THE CLIENT, THE SENDER HAS TO BRING ALL PACKAGES TO THE CAR AND THE ADDRESSEE HAS TO TAKE AWAY THEM FROM THE CAR (INDEPENDENTLY OF ORDERED SPECIAL SERVICES, THE CLIENT HAS TO MOVE MANUALLY ALL ITEMS OVER 15 kg AND ALL OF MOTORBIKES.) In the event of non-fulfillment or inaccurate fulfillment of any of the above obligations, Filasol will not provide the service and can refuse the pick-up and the Customer cannot reclaim the paid fee! OBLIGATIONS AND RESPONSIBILITIES OF FILASOL The fee is automatically includes an insurance with a nominal value of EUR 200 per order (not per item!), free of charge. The nominal value of the insurance can be increased at an additional cost (see the Price List) Item shortage Filasol will reimburse you for the amount of the damage confirmed by the invoice, up to the nominal value of the insurance. Damage Filasol will reimburse you for the amount of the damage confirmed by the invoice, up to the nominal value of the insurance, with the following addition: The nominal value of the insurance shall be deemed to be zero if the damage is due to improper packaging, or due to a necessary special package handling if is unordered by client, or if the damage is caused by abrasion due to natural package movements on the way. Spoiled food Filasol will reimburse you for the amount of the damage confirmed by the invoice, up to the nominal value of the insurance, only if the special package handling “Refrigerated” or “Frozen” is pre-ordered (by Client) to the spoiled food. Missing to order the special handling will result in termination of liability! Delay In case of delayed departure of scheduled transport, Filasol has to be refund the following part of the fee: Delay is 4 days max.: 0 % In case of a delay of 5-7 days: 50 % (must also complete the transportation) In case of a delay of 8 or more days: 100 % (+ must also complete the transportation) If Filasol cancels the departure, the portion of the fee to be refunded will be as follows: Pre-announced delay, 5 days min. before planned departure day: 100 % Pre-announced delay, 0-4 days before planned departure day: 125 % Canceling after scheduled departure day: 150 %
!
IMPORTANT! AFTER DELIVERY OF PACKAGES AND SIGNATURE OF THE RECIPIENT OF RECOGNITION OUR LIABILITY FOR INSURANCE IS DISCONTINUED AS THE ITEMS ARE NO LONGER UNDER OUR SUPERVISION, FROM THIS MOMENT. THEREFORE, IN ANY CASE, PLEASE CHECK THE INCOMING PACKAGES CAREFULLY AND BEFORE RECEIVING IT, WRITE YOUR COMPLAINT ONTO THE SIGNATURE FORM ! WE CANNOT ACCEPT SUBSEQUENT COMPLAINTS!